CONTACT

CONTACT INFORMATION

1. “The St Peters Community Pharmacy team is always here when you need us. Along with our Monday through Friday fulfillment for every day prescription needs, our staff is on-call 24 hours a day, 7 days a week to accommodate urgent requests. No matter the emergency situation, we work to fulfill prescriptions quickly and accurately to get you the care when you and your family need it.

2. How to talk to a Pharmacist:

   1. For Routine Requests:

      1. Call the pharmacy at 636-244-5385 Monday through Friday 9AM – 6PM. You may also choose to leave a voicemail for our team for any routine request.

      2. You can also reach us at our toll free number at 1-877–737-1327.

      3. Email the pharmacy at info@spcpharmacy.com

      4. Our Anticipated Response Time: For routine requests by phone or email, the pharmacy will respond in 1 business day.

   2. For Urgent Requests:

      1. Call the pharmacy at 636-244-5385 Monday through Friday 9AM – 6PM and ask to speak to the pharmacist.

      2. You can also reach us at our toll free number at 1-877–737-1327.

      3. If you have an emergency request after hours you may call the pharmacy at 636-244-5385 and dial #9. You will be directed to our after-hours line to be connected with a pharmacist.

      4. Our Anticipated Response Time: For all other emergency requests by phone, the pharmacist will return your call as soon as possible or within 2 hours of the emergency request.

   3. If you are dissatisfied with your service and would like to speak with a pharmacist regarding a complaint or concern:

      1. Contact us today at 636-244-5385 or email info@spcpharmacy.com

3. When to contact us:

1. You have any questions or concerns about your medication

2. When you suspect a reaction or allergy to your medication

3. A change has occurred in your medication use

4. Your contact information or delivery address has changed

5. Your insurance information or payment source has changed

6. You need to check the status of your delivery

7. You need to reschedule or change your delivery

8. You have any questions or concerns about our specialty pharmacy service 

   1. Examples of Urgent Issues:

      1. Adverse Drug Reaction

      2. Shortage of critical medication

      3. Question about proper use of therapy

      4. If you are experiencing a medical emergency, please contact your doctor or call 911 immediately.